Fence Installation FAQ
Frequently Asked Questions & Answers About Fence Installation
Are you licensed?
Yes, we hold a current, valid, C13 Fencing Contractor’s License as required in the State of California. It is illegal for a contractor to conduct business for $500 or more in the state of California without a license. DO NOT do business with an unlicensed contractor.
Why is a California Contractors License important?
Here are some guidelines to use when you begin searching for state-licensed contractors. Using a licensed contractor could help you avoid financial risk and other problems associated with unlicensed operators.
In California, anyone who contracts to perform work on a project that is valued at $500 or more for combined labor and materials costs must hold a current, valid license from CSLB. You can verify the license or call (800) 321-CSLB (2752).
ALERT! Be advised that unlicensed individuals pose a risk to you and your family's financial security if a worker is injured while on your property, your property is damaged, or if the work is incomplete and/or faulty. Few, if any, unlicensed individuals have a bond or workers' compensation insurance. The quality of their work usually doesn't compare to that of a licensed contractor. Don't take the chance in order to save a few dollars. You'll probably end up paying more in the long run.
Are you insured and bonded?
Yes. We are insured and bonded. We meet or exceed all California state regulations for insurances. Our employees, vehicles and work are all covered by our insurance policies.
Why should I enlist Superior Fence Construction and Repair to be our contractor of choice?
We are extremely committed to your complete satisfaction. We are determined to have a Superior product line, Superior installation, and Superior reputation. Additionally, it’s understood that we are reliant upon your help to refer friends and family. Give us an opportunity to work with you; we will surpass your expectations.
What is the scheduling process?
Your install will be placed on our schedule in a chronological order. Your design consultants will schedule to accommodate your family as much as possible. Please be aware that the start date could vary one to three weeks depending on the scope of the project, availability of materials, permits, current workload and weather.
Do I need to trim bushes or clean up around the fence area prior to your arrival?
We need direct access to the fence for tear-out and install. If you could remove anything attached to the fence and trim bushes which limit access, we would appreciate your efforts. In some cases we clear the fence line but at additional cost. However, the design consultant will let you know what needs to be done at the time of estimate.
Does the crew trim tree limbs or bushes in the way of the fence?
We ask you to handle this prior to the fence installation. Although Superior Fence Construction and Repair crews are experts in custom Fence installation, our crews have limited knowledge of proper trimming and pruning practices. Excessive trimming performed by Superior Fence Construction and Repair will be subject to an additional charge. We would appreciate you cleaning up your shrubs as we do not want to damage your manicured yard.
Will you remove and reinstall items attached to my fence?
Please remove your valuables from the fence construction site. We may unknowingly damage or dispose of these items during fence removal. Superior Fence Construction and Repair is not responsible for damage to items attached to the fence and will not reinstall items after the new fence is installed.
Do you locate property lines and install the fence on the property line?
No. We install your new fence where the old fence was originally located unless instructed by you to install the fence in a different location. Superior Fence Construction and Repair accepts no liability for survey disputes between property owners. If you have concerns about the location of the property line or your fence, we recommend that you contract a local survey company to locate and clearly mark and establish the property lines.
Should I notify the neighbors that the fence is being replaced?
Yes, your neighbors will need to make arrangements concerning their pets. They may also want to secure their backyard or remove items from their side of the fence. Please note that items attached to the Fence may be unknowingly damaged or disposed of during removal.
If the neighbors are sharing the cost of the fence, who collects from them?
You will be responsible for the full cost of the fence, and thus you will need to collect from your neighbors. The contract is between you and Superior Fence Construction and Repair for the total amount on the contract.
How long will the project take?
1 to 3 days for most backyard fence projects depending on the style being installed and the soil conditions encountered.
Do I need to be home during installation?
Most of the time it’s not necessary, but we like to have a phone number to reach you in case we have questions. Feel free to follow your normal routine during the installation of your new fence. Our personally selected crews are extremely trustworthy. Please be aware that our crews must build your Fence according to their work order. Deviations from the original fence contract must be authorized by Superior Fence Construction and Repair.
Are the employees supervised while in my yard?
Yes. Our crews are accompanied by management on every job. Additionally our employees have been with us for years and have proven to be most trustworthy.
Does the fence crew dig out all the old posts and footings?
Typically all corner, gate, and terminal posts will be dug up and reset in the exact same spot. It is standard practice and within AFA industry guidelines to cut line posts below the grade and re-space the new posts. The need is typically determined by the design consultant and will be discussed with you, each job is unique.
Will my new Fence come with a written warranty?
Yes, you will receive a limited warranty in writing covering defects in workmanship for a period of 1 to 3 years depending on the fence and products installed.
Do I need to do anything to maintain my new fence?
In the Sacramento climate, to help maintain a redwood fence you can add a preservative once a year to help maintain the color. Sometimes the gate may need adjustment on wood gates as the lumber shrinks and expands depending on the weather. Iron, chain-link, and vinyl fences require no regular maintenance.