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Fence Installation FAQ

Frequently Asked Questions & Answers About Fence Installation

IS SUPERIOR FENCE FULLY LICENSED AND INSURED?

Yes and thank you for asking! Superior Fence is a fully licensed and insured fencing contractor - serving homeowners and businesses in the Sacramento and Placer areas. Our team will focus on completing your fence project properly and safely. We have a C-13 fence Contractor license and we carry all the proper workers compensation and CGL insurances needed to keep us all protected.

ARE FENCE CONTRACTORS REQUIRED TO BE LICENSED?

Yes, by the State of California we are required to be a licensed C-13 contractor. See our license information at the bottom of the page. When getting estimates we always recommend customers ask if their contractor is licensed & insured, to protect your property.

You can check for proof of any license via the link below:

cslb.ca.gov/OnlineServices/CheckLicenseII/CheckLicense.aspx

WHY IS A CALIFORNIA CONTRACTORS LICENSE IMPORTANT?

Here are some guidelines to use when you begin searching for state-licensed contractors. Using a licensed contractor could help you avoid financial risk and other problems associated with unlicensed operators.

In California, anyone who contracts to perform work on a project that is valued at $500 or more for combined labor and materials costs must hold a current, valid license from CSLB. You can verify the license or call (800) 321-CSLB (2752).

ALERT! Be advised that unlicensed individuals pose a risk to you and your family's financial security if a worker is injured while on your property, your property is damaged, or if the work is incomplete and/or faulty. Few, if any, unlicensed individuals have a bond or workers' compensation insurance. The quality of their work usually doesn't compare to that of a licensed contractor. Don't take the chance in order to save a few dollars. You'll probably end up paying more in the long run.

ARE YOU INSURED AND BONDED?

Yes. We are insured and bonded. We meet or exceed all California state regulations for insurances. Our employees, vehicles and work are all covered by our insurance policies.

WHY SHOULD I ENLIST SUPERIOR FENCE CONSTRUCTION AND REPAIR TO BE OUR CONTRACTOR OF CHOICE?

We are extremely committed to your complete satisfaction. We are determined to have a Superior product line, Superior installation, and Superior reputation.  Additionally, it’s understood that we are reliant upon your help to refer friends and family. Give us an opportunity to work with you; we will surpass your expectations.

WHAT IS THE SCHEDULING PROCESS?

Your install will be placed on our schedule in a chronological order. Your design consultants will schedule to accommodate your family as much as possible. Please be aware that the start date could vary one to three weeks depending on the scope of the project, availability of materials, permits, current workload and weather.
 

DO I NEED TO TRIM BUSHES OR CLEAN UP AROUND THE FENCE AREA PRIOR TO YOUR ARRIVAL?

We need direct access to the fence for tear-out and install. If you could remove anything attached to the fence and trim bushes which limit access, we would appreciate your efforts. In some cases we clear the fence line but at additional cost. However, the design consultant will let you know what needs to be done at the time of estimate.

DOES THE CREW TRIM TREE LIMBS OR BUSHES IN THE WAY OF THE FENCE?

We ask you to handle this prior to the fence installation. Although Superior Fence Construction and Repair crews are experts in custom Fence installation, our crews have limited knowledge of proper trimming and pruning practices. Excessive trimming performed by Superior Fence Construction and Repair will be subject to an additional charge. We would appreciate you cleaning up your shrubs as we do not want to damage your manicured yard.
 

WILL YOU REMOVE AND REINSTALL ITEMS ATTACHED TO MY FENCE?

Please remove your valuables from the fence construction site. We may unknowingly damage or dispose of these items during fence removal. Superior Fence Construction and Repair is not responsible for damage to items attached to the fence and will not reinstall items after the new fence is installed.

DO YOU LOCATE PROPERTY LINES AND INSTALL THE FENCE ON THE PROPERTY LINE?

No. We install your new fence where the old fence was originally located unless instructed by you to install the fence in a different location. Superior Fence Construction and Repair accepts no liability for survey disputes between property owners. If you have concerns about the location of the property line or your fence, we recommend that you contract a local survey company to locate and clearly mark and establish the property lines.
 

SHOULD I NOTIFY THE NEIGHBORS THAT THE FENCE IS BEING REPLACED?

Yes, your neighbors will need to make arrangements concerning their pets. They may also want to secure their backyard or remove items from their side of the fence. Please note that items attached to the Fence may be unknowingly damaged or disposed of during removal.
 

IF THE NEIGHBORS ARE SHARING THE COST OF THE FENCE, WHO COLLECTS FROM THEM?

You will be responsible for the full cost of the fence, and thus you will need to collect from your neighbors. The contract is between you and Superior Fence Construction and Repair for the total amount on the contract.

HOW LONG WILL THE PROJECT TAKE?

1 to 3 days for most backyard fence projects depending on the style being installed and the soil conditions encountered.

DO I NEED TO BE HOME DURING INSTALLATION?

Most of the time it’s not necessary, but we like to have a phone number to reach you in case we have questions. Feel free to follow your normal routine during the installation of your new fence. Our personally selected crews are extremely trustworthy. Please be aware that our crews must build your Fence according to their work order. Deviations from the original fence contract must be authorized by Superior Fence Construction and Repair.
 

ARE THE EMPLOYEES SUPERVISED WHILE IN MY YARD?

Yes. Our crews are accompanied by management on every job. Additionally our employees have been with us for years and have proven to be most trustworthy.

DOES THE FENCE CREW DIG OUT ALL THE OLD POSTS AND FOOTINGS?

Typically all corner, gate, and terminal posts will be dug up and reset in the exact same spot. It is standard practice and within AFA industry guidelines to cut line posts below the grade and re-space the new posts. The need is typically determined by the design consultant and will be discussed with you, each job is unique.
 

WILL MY NEW FENCE COME WITH A WRITTEN WARRANTY

Yes, you will receive a limited warranty in writing covering defects in workmanship for a period of 1 to 3 years depending on the fence and products installed.

DO I NEED TO DO ANYTHING TO MAINTAIN MY NEW FENCE?

In the Sacramento climate, to help maintain a redwood fence you can add a preservative once a year to help maintain the color. Sometimes the gate may need adjustment on wood gates as the lumber shrinks and expands depending on the weather. Iron, chain-link, and vinyl fences require no regular maintenance.

DO YOU OFFER FREE ESTIMATES?

Yes, Superior Fence Construction and Repair Inc gives estimates for all projects at no extra cost.  Give us a call at 916-790-7100 or you can fill out our online contact form.  Proper estimation will be beneficial for our potential customers and neighbors. We need to see every project to give a proper proposal as we take many factors into consideration. Some of those items include, type of material, style of fence, digging conditions, and any other unforeseen items we need to take into consideration so we can give you a proper proposal for your fence repair or replacement.

 

DO YOU OFFER FINANCING?

Yes! We now offer financing to help you budget for your new fence. Learn more about our Fence Installation Financing »

 

HOW LONG HAS SUPERIOR FENCE BEEN INSTALLING FENCES?

Superior Fence Construction and Repair Inc. began installing fences in 2012 in the Sacramento and Roseville areas. Through hard work and a focus of 5 star level customer service, we have been able to grow to a team of more than 40 serving all of the communities from Elk Grove to Auburn (North to South) and from El Dorado Hills to Davis (East to West).  

In 2020 we were able to open a 2nd location at 8337 Galena Avenue in Sacramento, CA to better serve fence repairs and replacements needed in Rancho Cordova, Sacramento, Folsom, West Sacramento areas.

 

HOW TALL CAN MY FENCE BE?

The maximum fence height you may have may be subjected to local regulations. Here are some quick links to planning departments and ordinances you can reference based on your city. For residential fences, no standard is set. However, there are common measurements fence companies go by. For instance, front yard fences are usually just around three feet in height. Meanwhile, backyard fences can be as tall as six to seven feet tall if local zoning regulations allow. The height of your fence would really depend on what you would need it for. For privacy purposes, the height of six feet may be ideal to completely conceal your property. Read more in our blog post: How Tall Can I Build My Fence?

 

ARE THERE ANY LEGAL RESTRICTIONS WITH MY FENCE?

At the moment, we cannot say for certain if there are legal restriction for your fence. This is because these legal restrictions on fences vary considerably from place to place. While we are aware of the general fence regulations in Sacramento and Placer California, your particular neighborhood and property may have some limitations we do not know about yet. The most common restriction that applies to fences is the zoning ordinances. These rules may regulate certain aspects of structures including its placement, size, and height. While we will do our best to advise you as to these regulations as best we know, in the end it is the home owners responsibility to confirm with their local planning jurisdiction and any HOA to confirm their planned fence project is allowed without any conditions or variances.

 

WHAT IS YOUR WARRANTY/GUARANTEE?

1-year warranty on all materials and installation. At Superior Fence Construction and Repair Inc, all of our work is performed by our own skilled installers. We back all projects with a standard 1-year warranty on materials and installation. In addition, some products offer extended manufacturer warranties on materials. Feel confident that your fence repair or fence replacement is done right.

 

WHAT TYPE OF FENCES DO YOU INSTALL?

We have many fencing materials available. Since our customers’ needs will differ, we offer a wide range of material options that offer a variety of price points and functionality. We install redwood, chain link, black ornamental iron, vinyl and agricultural fencing.

 

DO I NEED TO CONSULT WITH MY NEIGHBOR?

Talking to your neighbors about the fence project you are planning on a shared property line is needed for a variety of reasons. It starts with being neighborly. At the same time, for Superior Fence Construction and Repair Inc to repair or replace a fence on a shared property line experience has taught us that for a smooth project we need communication and confirmation with both neighbors regardless of who is paying for the project. This communication allows us to schedule, answer questions and address concerns that both neighbors might have along the way.

 

WHAT ABOUT PLANTS, TREES, SHRUBS ALONG THE FENCE LINE?

During your initial site visit this is something to discuss with the estimator. They will be paying attention to it as well. It is best if we have direct access to the fence line. We require 18-24 inches of clearance on both sides of the fence line prior to beginning the project.

WHO CALLS 811 FOR UNDERGROUND UTILITY?

We are responsible for calling 811 to ensure all public water, gas, and electrical, sewer, and communication lines are marked prior to us beginning the work. It is the customers responsibility to inform us of any private utilities. i.e. water, drainage, electrical, and gas lines.

 

WOOD FENCE MAINTENANCE

To extend the longevity of your fence it is a good idea to inspect your wood fence for significant warping, insect damage, landscape damage or rot. Remember that it is normal for wood to have cracks (called checking), knots and minor warping which occur naturally and are part of the weathering process.

Pickets
Look for any loose nails and secure them back into place. If you find severely warped pickets you can either resecure them or replace those individually damaged pickets. While a normal amount of weathering is normal, you should be watching for unusual issues.

 

Posts
Visually inspect the bottom of the posts to see if the wood is starting to rot. If you find extensive rot, you may need to have a post replaced so the problems don’t continue to get worse. At the same time, check for damage caused by weed eater. These are common to damage a fence and should try to minimized into the future.

 

ORNAMENTAL IRON FENCE MAINTENANCE

Ornamental iron fencing normally requires no maintenance. Given this, it is best to routinely look at the fence for preventive maintenance. If you have any dirt buildup, pool / lawn chemicals residue, mold, mildew, or debris from trees it will be best to clean these with soap and water.

If you find any chips or scratches, you will want to fix these so that they do not rust. Sand and/or wire brush the area before applying a rust-inhibiting primer/paint exterior high gloss enamel.

 

HOW DO I CLEAN MY VINYL FENCE?

  • Most dirt can be washed off with a mild soap and water solution.

  • On occasion you may want to spray your fence with a garden hose. This will help remove grass clippings, dirt and fertilizer chemicals and keep it looking as new as possible.

  • To remove minor stains use a non-abrasive liquid cleaner.

  • Heavier stains can be cleaned with any non-toxic household cleaner.

  • For removal of major stains follow the manufacturer's directions for one of the following cleaning agents:

  • Simple Green® All Purpose Cleaner

  • Mr. Clean® Magic Eraser

  • Mineral Spirits

  • Trichloroethylene

  • CLR (Calcium, Lime and Rust) Cleaner

  • Vinegar

 

Note: Goof Off® and Goo Gone® are not recommended to remove stains.